Returns & Exchanges

At BMC Switzerland, we are committed to your peak performance; if your gear isn't the perfect fit, you can return unused items within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Gear

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unridden condition.

• 3.
  Label and Ship

  Print the provided prepaid shipping label, attach it securely to your package, and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our workshop, we will process your refund or ship your replacement within 5-7 business days.